REFUND POLICY

Please allow 3-5 business days for us to process all return authorization requests and credit issuing for returns. We are a small team and appreciate your patience. We will respond to all emails & requests as soon as we can.

 

Jewelry, Gifts, Handbags and Accessories 

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All jewelry, scarves, gifts, handbags and other accessories are final sale unless it arrives damaged or defective. If this is the case, please send us an email(overthetopridgeway@gmail.com) describing what is wrong with the item and a picture within 7 days of the package being received. If we still have the item in stock we will exchange it. If not, we can offer a website credit once the item has been returned to us. You will have to provide us with the order number and the SKU of the item that you would like to send back. All items that are returned MUST have a RETURN AUTHORIZATION (RA) number on the outside of the package or we will not accept it. You will receive this RA once we have received and processed your email. We will issue you a website credit once the item has been received. Shipping and handling are non-refundable. Customer is responsible for all shipping costs incurred. ALL clothing and shoe items purchased at a discount are FINAL SALE!

Clothing & Shoes

 

Clothing and shoes are eligible for exchange or website credit for 7 days after the package has been received. Please IMMEDIATELY inspect and try on your clothing upon arrival and email (overthetopridgeway@gmail.com) us if return is needed. You will have to provide us with the order number and the SKU of the item that you would like to send back. All items that are returned MUST have a RETURN AUTHORIZATION (RA) number on the outside of the package or we will not accept it. You will receive this RA once we have received and processed your email. We will issue you a website credit once the item has been received. Shipping and handling are non-refundable. Customer is responsible for all shipping costs incurred. Website credits are only redeemable on the website, they cannot be transferred to in store purchases.  The item must be unworn and have the tags attached to be available for exchange or credit.

**We do NOT give refunds to ANY returns. You will receive a website credit only, or exchange! **

As the customer you are responsible for all return shipping cost that may occur. We are not liable for lost or stolen return packages. 

Items Eligible for Return:

• Clothing

• Shoes

Items NOT Eligible for Return:

• All SALE ITEMS

• Jewelry

• Gifts

• Accessories

 

Procedure if you receive a damage/ incorrect item:

If you happen to receive an item that is damaged, or if we ship the incorrect item on accident, please contact us with 7 days of receiving your order. You can email overthetopridgeway.com.